Requirements before using this guide:

https://bostonivf.happyfox.com/kb/article/83-boston-ivf-remote-access-step-by-step-guide/

1. Confirm that you received prior approval for remote access and your manager submitted the request to Boston IVF’s Helpdesk for authorization.  If this is not completed, you will receive an error that the user is not authorized for remote access.
2. Confirm that you’ve installed Cisco AnyConnect and Microsoft Remote Desktop on your computer. Please review those help guides for information. Do not install Cisco AnyConnect from the Windows or Apple apps stores, you must use the link provided in that installation help guide. 
3. Restart your computer.
4. After your computer restarts, confirm that your computer is connected to the internet.  Test your connection by opening: Chrome, Safari, Edge, or another web browser.  Make sure you can open websites such: Google, Yahoo, YouTube, etc.
5. If you’re using Wi-Fi, confirm that your signal is showing all bars or greater than 90%. If your connection doesn’t meet these requirements, then you will run into issues such as: your remote connection dropping after a few minutes and your connection freezing.
6. Connect to Cisco AnyConnect VPN using your @bostonivf.com account.  Open the Cisco AnyConnect VPN application and make sure the address in the address bar is: secure.bostonivf.com Click Connect and login with your Boston IVF credentials.  You should be prompted to complete multi-factor authentication.

7. If you successfully connected to the Boston IVF VPN using Cisco, then proceed to step 8. If you cannot connect to Cisco, then repeat steps 1-6.
8. Open the Microsoft Remote Desktop application on your Windows computer or Mac. Confirm that you’re using the correct remote address such as: remote.bostonivf.com.  Some locations and employees with be using other remote addresses.  Please make sure you’re using the correct one for your location or position.

9. Confirm that your username has @bostonivf.com at the end or is showing bostonivf\yourusername.  Click connect once you confirm the username is correct.  If your username is showing something else, then you need to change it.  This can be done on a Windows computer by selecting More Choices or Use Another Account at the bottom of the Windows security box that will ask for your network password.  It will look like this:

10. Once steps 1-9 are reviewed and completed, you should be connected to Remote Desktop.
11. Some users may still get an error message: The Remote Desktop computer cannot be reached.  This can occasionally happen when we’re balancing the number of users on the servers.  Please restart your computer and then try it again.