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How can I manage the VM settings using my deskphone?
1) If you are using a RingCentral-provided desk phone: dial *86 to access the Account Management Menu. If not, go to Step 3.
2) Using your phone's dialpad, enter your pin, then press # (pound key). Go to Step 6.
3) Dial your RingCentral Main or Local Number.
4) Using your phone's dialpad, dial the extension number then press * (star key). If you do not have extensions, simply press * (star key).
5) Enter the extension's PIN, then press # (pound key).
6) Once logged in, the system announces the number of messages in your extension's mailbox, then gives you the option to either listen to your messages or go to Account Administration. Enter your selection using the keypad.
Here is an overview of all the options. Click on links to learn more.
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Press 3: Change your PIN
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Press 5: Turn Do-Not-Disturb (DND) ON/OFF
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Press 9: Log-in to another extension
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Press * (star sign): Return to Main Menu
Other Phone Commands
1. Listen to Messages
Here are the commands when you select Listen to Messages:
NOTE:
The system reads the first message (Newest to Oldest)
Dial 1:
Repeat the message
Dial 2:
Save the message
Dial 3:
Erase the message
Dial 4:
Return the call
Dial 5:
Forward the message to extension
Dial 6:
Skip the message (Keeping it new)
Dial * (star key):
Exit message review
2. Account Administration
Here are the commands when you select Account Administration:
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Dial 2: Record your Greetings >
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Dial 1: Record Introductory Greeting >
Dial 2:
Listen
Dial 3:
Change >
Dial 1:
Save
Dial 2:
Listen
Dial 3:
Change
Dial 4:
Reset to Default
Dial * (star key):
Return to previous menu
Dial * (star key):
Return to previous menu
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Dial 2: Record Voicemail Greeting >
Dial 2:
Listen
Dial 3:
Change >
Dial 1:
Save
Dial 2:
Listen
Dial 3:
Change
Dial 4:
Reset to Default
Dial * (star key):
Return to previous menu
Dial * (star key):
Return to previous menu
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Dial 6: Record hold music >
Dial 2:
Listen
Dial 3:
Change
Dial 4:
Reset to Default
Dial * (star key):
Return to previous menu
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Dial 8: Record your call Connect Prompt >
Dial 2:
Listen
Dial 3:
Change
Dial 4:
Reset to Default
Dial * (star key):
Return to previous menu
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Dial 3:
Change your PIN -
Dial 5:
Turn Do Not Disturb (DND) ON/OFF -
Dial 9:
Log-in to another extension -
Dial * (star sign):
Return to Main Menu
