RingCentral DTMF Codes * and # Commands | RingCentral MVP

Last Updated: December 27, 2022

This article shows the list of codes and shortcuts you can use on your RingCentral desk phones to perform functions such as transferring calls, call recording, etc.

You may use these * and # codes, touch-tone commands, or shortcuts on any RingCentral-provisioned desk phone.

Note, these codes are for RingCentral-provisioned desk phones only and are not supported in the RingCentral mobile, desktop, or web apps, or the RingCentral Phone desktop app. Use equivalent commands in the respective apps to access these features.

FUNCTION	KEY CODE	DETAILS
Open the RingCentral Interactive Voice Response (IVR)	*	When calling your extension or Direct Number, press * to manage your RingCentral account settings over the phone .
Call Flip	* + flip number	During an active call, press *1 up to 8 to initiate Call Flip .
Call recording (start/end)	*9	During an active call, press *9 to start/end the call recording. For more information, visit Initiate RingCentral On-Demand Call Recording .
Outgoing caller ID blocking	*67 + 10-digit number	When placing an outgoing call, dial *67 before the 10-digit number to block your outgoing caller ID on a per-call basis.
Intercom call	*85 + ext. number	Dial 85 to initiate an intercom call . For example: 85102 for ext. 102.
Voicemail	*86	Dial *86 on your RingCentral desk phone to listen to your voice messages over the phone .
Call park (send to park location)	##*3	Press ##*3 to park an active call. For more information, visit Park a Call .
Call park (retrieve)	* + park location extension	Press * and then the park location extension to pick up a parked call. For more information, visit Park a Call .
Call return	*69	The last missed call in your call logs will be called.
Hold	##	Press ## to place an active call on hold.
Transfer to voicemail	Cisco: blind transfer key + 0 + ext. number Polycom: transfer key + blind softkey + 0 + ext. number	Send the caller directly to voicemail.
Blind transfer	## + ext. number	Blind transfer from any phone. For more information, visit Deskphones - Transfer Calls .
External transfer	## * 1 + 10-digit number	This will transfer the call externally, showing the originating caller ID, not the extension transferring it.
Internal transfer	## + ext. number + #	This will transfer the call externally, showing the caller ID of the extension transferring, not the originating caller ID.
Connect directly to voicemail	#	When calling an extension, press the # key to go directly to the extension's voicemail. Note: This command does not apply to Call Queues.
Page	*84 + group number + #	If your phone does not have a softkey for paging, you may dial *84 followed by the Group number + #. Make your announcement and hang up when finished.
Mute Conference Bridge Music	* # 903 #	If you are the only participant on a RingCentral Conferencing Bridge, dial *#903# to mute the hold music.
Hot desk login	*90	Dial *90 on a hot desk phone/common phone. For more info, visit Log in to a Common Phone for Hot Desking .
Hot desk logout	*91	Dial *91 on a hot desk phone/common phone. For more information, visit Log out from a Common Phone for Hot Desking .
Directed call pickup	*58 + ext. number	Answer a call using directed call pickup .