Boston IVF IT Services

• Desktop Support.
• User Account Management.
• Email and Calendar Support.
• Collaboration Tool Support (Zoom, Teams, and RingCentral).
• Security services and protection (Anti-Virus and MFA).
• Printing Support.
• Networking Support (Internal and VPN).
• Hardware requests (Purchase and installation).
• Business Application Support (eIVF, WinMed, FileMaker, and Microsoft 365).
• Office acquisition, change and expansion project management.
• Site Security and Access Control.

Contact Information:

• Helpdesk Website create a ticket: https://ivirma.cloud.invgate.net/
• Helpdesk Website old and BIVF Self-Service: https://bostonivf.happyfox.com/home/
• Email: [email protected] 
• Phone: 781-370-2335 x10335

How to request support:

• Click on the link https://ivirma.cloud.invgate.net/ and create a new ticket.
• Email [email protected] if you’re unable to access the new ticket link.  Please include the BIVF and IVIRMA Helpdesks [email protected] on the initial email request.
• Call the Helpdesk directly if you cannot access the two methods above or need to escalate your request.